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WiFi Not Working

If your WiFi is not working it can be due to a internet outage or your WiFi Access Point is offline. 

Step 1: Reboot the ISP Circuit

  1. Locate the Modem/Circuit: Identify the modem. This device connects your network to the internet.
  2. Power Cycle:
    • Unplug the power cable from the modem.
    • Wait 30-60 seconds to allow the device to fully power down.
    • Plug the power cable back in.
  3. Observe Lights: Check the modem lights for indications of power and connectivity. Refer to your ISP's documentation for specific light patterns.
  4. Wait for Connection: Allow several minutes for the modem to re-establish a connection with your ISP.

Step 2: Reboot the Cisco Network Equipment

  1. Find the small silver colored Cisco Firewall and power cycle it
  2. Find the larger silver colored Cisco 24 Port Switch and power cycle it
  3. Find the small white colored Cisco WiFi Access Point and power cycle it

Step 4: Verify Network Connectivity

  1. Test Internet Access: Open a web browser and try to access a website to confirm internet connectivity.
  2. Check Internal Network: Test connectivity between devices on your internal network (e.g., ping another computer this will be done by your IT Department).
  3. Application Testing: If you have specific applications that rely on the network, test them on your tablets to ensure they are functioning correctly.