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Troubleshooting iPads Not Connecting to WiFi and JOLT Application Not Working

Check iPad WiFi settings and check for Jolt App Updates

Step 1: Verify the iPad is connected to the correct WiFi network.

  • On the iPad, go to Settings > Wi-Fi.
  • Ensure the iPad is connected to the correct network.
  • If the iPad is not connected, select the correct network and enter the password if prompted.
  • If the correct network is not visible, ensure the WiFi is enabled on the Access Point and contact your network vendor (Granite Telecommunications for Dairy Queen or Viking Cloud for Schlotzsky's) for assistance.

Step 2: Check the WiFi signal strength.

  • The WiFi icon in the top right corner of the iPad screen indicates the signal strength.
  • If the signal is weak or nonexistent, move the iPad closer to the Access Point.
  • If the signal is still weak, contact your network vendor (Granite Telecommunications for Dairy Queen or Viking Cloud for Schlotzsky's) for assistance.

Step 3: Restart the iPad.

  • Press and hold the power button until the "slide to power off" slider appears.
  • Slide the slider to power off the iPad.
  • Once the iPad is off, press and hold the power button again until the Apple logo appears.

Step 4: Check the JOLT application.

  • Once the iPad has restarted and is connected to the WiFi, open the JOLT application.
  • If the application does not open or is not working properly, try the following:
    • Force close the JOLT application and reopen it.
    • Check for updates to the JOLT application in the App Store.
    • Uninstall and reinstall the JOLT application.

Step 5: Contact IT Support.

  • If the issue persists, contact the IT Help Desk for further assistance.
  • Be prepared to provide the following information:
    • Restaurant name and location
    • iPad model and serial number
    • Error messages encountered
    • Steps already taken to troubleshoot the issue

Additional Notes:

  • If the issue is with the JOLT application itself, the IT Help Desk may escalate the issue to the JOLT support team.
  • If the issue is with the WiFi network, the IT Help Desk will contact the appropriate network vendor (Granite Telecommunications for Dairy Queen or Viking Cloud for Schlotzsky's) for assistance.