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Troubleshooting Dairy Queen Menu Boards with WAND

Reboot WAND devices and contact IT Department

  • Power Cycle:

    • Locate the WAND media player (typically found behind TVs).
    • Power off both devices, wait 30 seconds, and power them back on.
    • Check if the menu boards display correctly.

  • Network Connectivity:

    • Ensure the WAND media player is connected to the network.
    • Check for any loose or disconnected cables.
    • Verify the media player has a valid IP address and can ping the internet.

Escalation:

If the issue persists, escalate to the IT Department or contact WAND support directly.