Troubleshooting Dairy Queen Credit Card Terminals

Step 1: Check the Basics

• Power: Ensure the credit card terminal is powered on and properly connected to the POS system and network. Check for any loose cables or tripped circuit breakers.
• Connection to POS: Verify the connection between the credit card terminal and the POS system. Ensure the cables are securely plugged in at both ends.

Step 2: Isolate the Problem

• Is it the terminal itself? If possible, try using a different credit card terminal to see if the issue persists. If the other terminal works, the problem lies with the original terminal.
• Is it the POS system? Check if the POS system is functioning correctly. Can you process transactions using cash or other payment methods?
• Is it the network connection? Check if other devices in the restaurant can access the internet. If not, the problem might be with the network connection.

Step 3: Network Troubleshooting

• Restart Network Devices: Restart the router and modem by unplugging them for 30 seconds and plugging them back in.
• Check Router Lights: Look for any blinking red lights on the router or modem that might indicate a connection problem.
• Contact Granite Telecommunications: If restarting the network devices doesn't resolve the issue, contact Granite Telecommunications for further assistance.

Step 4: Terminal Troubleshooting

• Restart the Credit Card Terminal: Restart the terminal by turning it off and on again.
• Check for Error Messages: Look for any error messages on the credit card terminal screen that might provide clues about the problem.
• Check for Updates: Ensure the credit card terminal's software is up-to-date.
• Verify Network Settings: If the terminal connects to the network, check its network settings to ensure it's properly configured.

Step 5: Contact Support

• Contact PAR Brink Support: If none of the above steps resolve the issue, contact PAR Brink Support for assistance. They can help diagnose and resolve any credit card terminal-specific problems.