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Troubleshooting a Dairy Queen POS Offline

Reboot all network equipment and POS terminals 

Step 1: Check the Basics

  • Power: Ensure the POS terminal, router, and modem are all powered on and connected properly. Check for any loose cables or tripped circuit breakers.
  • Network Connectivity: Verify the internet connection by checking if other devices in the restaurant (like an iPad or computer) can access the internet. Try browsing a website or checking email.

Step 2: Isolate the Problem

  • Is it the POS terminal itself? If possible, try using a different POS terminal to see if the issue persists. If the other terminal works, the problem lies with the original terminal.
  • Is it the network connection? If other devices can't connect to the internet either, the problem is likely with the network connection.

Step 3: Network Troubleshooting

  • Restart Network Devices: Restart the router and modem by unplugging them for 30 seconds and plugging them back in.
  • Check Router Lights: Look for any blinking red lights on the router or modem that might indicate a connection problem.
  • Contact Granite Telecommunications: If restarting the network devices doesn't resolve the issue, contact Granite Telecommunications for further assistance. They can help diagnose and resolve any network-related problems.

Step 4: POS Terminal Troubleshooting

  • Restart the POS Terminal: Restart the POS terminal by turning it off and on again.
  • Check for Error Messages: Look for any error messages on the POS terminal screen that might provide clues about the problem.
  • Contact PAR Brink Support: If restarting the terminal doesn't resolve the issue, contact PAR Brink Support for assistance. They can help diagnose and resolve any POS-specific problems.

Important Notes:

  • Document Everything: Keep track of the steps you take and any error messages you encounter. This information will be helpful when contacting support.
  • Escalate if Needed: If you're unable to resolve the issue on your own, escalate it to your IT department for further assistance.

Remember: Dairy Queen restaurants should contact PAR Brink Support for any POS or Credit Card Terminal issues.