---
title: Troubleshooting a Dairy Queen POS Offline
description: Reboot all network equipment and POS terminals
---
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November 1, 2024
# Troubleshooting a Dairy Queen POS Offline
## Reboot all network equipment and POS terminals
**Step 1: Check the Basics**
- **Power:** Ensure the POS terminal, router, and modem are all powered on and connected properly. Check for any loose cables or tripped circuit breakers.
- **Network Connectivity:** Verify the internet connection by checking if other devices in the restaurant (like an iPad or computer) can access the internet. Try browsing a website or checking email.
**Step 2: Isolate the Problem**
- **Is it the POS terminal itself?** If possible, try using a different POS terminal to see if the issue persists. If the other terminal works, the problem lies with the original terminal.
- **Is it the network connection?** If other devices can't connect to the internet either, the problem is likely with the network connection.
**Step 3: Network Troubleshooting**
- **Restart Network Devices:** Restart the router and modem by unplugging them for 30 seconds and plugging them back in.
- **Check Router Lights:** Look for any blinking red lights on the router or modem that might indicate a connection problem.
- **Contact Granite Telecommunications:** If restarting the network devices doesn't resolve the issue, contact Granite Telecommunications for further assistance. They can help diagnose and resolve any network-related problems.
**Step 4: POS Terminal Troubleshooting**
- **Restart the POS Terminal:** Restart the POS terminal by turning it off and on again.
- **Check for Error Messages:** Look for any error messages on the POS terminal screen that might provide clues about the problem.
- **Contact PAR Brink Support:** If restarting the terminal doesn't resolve the issue, contact PAR Brink Support for assistance. They can help diagnose and resolve any POS-specific problems.
**Important Notes:**
- **Document Everything:** Keep track of the steps you take and any error messages you encounter. This information will be helpful when contacting support.
- **Escalate if Needed:** If you're unable to resolve the issue on your own, escalate it to your IT department for further assistance.
**Remember:** Dairy Queen restaurants should contact PAR Brink Support for any POS or Credit Card Terminal issues.
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