Schlotzsky's POS Offline Troubleshooting Guide

Step 1: Check the Basics

• Power: Ensure the POS terminal, Aloha Server, router, and any network switches are all powered on and connected properly.
• Cables: Inspect all cables connecting the POS components for any damage or loose connections.
• Internet: Verify the restaurant's internet connection is active. Test by browsing the web on another device.

Step 2: Isolate the Issue

• Other Devices: Can other devices at the location access the internet? If not, the issue is likely with the internet connection itself. Proceed to Step 3.
• POS Only: If other devices can connect, the problem is likely with the POS system or its network connection. Proceed to Step 4.

Step 3: Troubleshoot Internet Connectivity

• Contact Viking Cloud: Since Viking Cloud manages Schlotzsky's network, contact their support line for assistance with internet troubleshooting. Be prepared to provide them with the restaurant's location information and any error messages.
• Modem/Router: If instructed by Viking Cloud, try power-cycling the modem and router. Unplug both devices, wait 30 seconds, plug the modem back in, wait for it to connect, then plug the router back in.

Step 4: Troubleshoot POS System

• Restart Everything: Reboot the POS terminal, Aloha Server, and any related network devices.
• Check Network Connections: Ensure the POS terminal is properly connected to the network. If using a wired connection, check the Ethernet cable. If using Wi-Fi, ensure the POS terminal is connected to the correct network.
• Aloha Server Status: Check the Aloha Server to ensure it's running properly and that all services are active.

Step 5: Escalate if Needed

• GoTo Foods Support: If the issue persists after following these steps, contact GoTo Foods support for assistance. They manage the Aloha POS system and can provide more advanced troubleshooting. Be prepared to provide them with details about the issue and any error messages.