Schlotzsky's Credit Card Terminal Troubleshooting Guide

Step 1: Identify the Issue

• All Terminals Down: Are all credit card terminals at the location affected, or just one? If all terminals are down, the issue is likely with the network or payment processor. Proceed to Step 2.
• Single Terminal Down: If only one terminal is affected, the issue is likely with that specific terminal. Proceed to Step 3.

Step 2: Troubleshooting Network/Processor Issues

• Check Network Connectivity: Ensure the restaurant's internet connection is active. Test by browsing the web on another device.
• Contact Viking Cloud: If the internet is down or other network issues are suspected, contact Viking Cloud support for assistance.
• Contact FreedomPay: If the internet is working but credit card transactions are still failing, contact FreedomPay support to check for any known outages or issues with their processing systems.

Step 3: Troubleshooting a Single Terminal

• Check Connections: Ensure the terminal is properly powered on and all cables are securely connected.
• Restart the Terminal: Reboot the credit card terminal.
• Check for Error Messages: Look for any error messages on the terminal's display. These messages can provide clues about the problem.
• Test Another Terminal: If available, try processing a transaction on another terminal to confirm if the issue is isolated to the first terminal.

Step 4: Escalate if Needed

• GoTo Foods Support: If the issue persists after following these steps, contact GoTo Foods support for assistance. They can provide more advanced troubleshooting or arrange for terminal replacement if necessary.