---
title: Music Not Working
description: Check all music devices (amplifier and mood media)
---

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November 1, 2024

# Music Not Working

## Check all music devices (amplifier and mood media)

1. **Check the Mood Media Device:**
   
     - Ensure the device is powered on and connected to the network.
     - Verify the device is online and functioning correctly.
     - Check for any error messages on the device.
     - If the device is offline or showing errors, contact IT Department to involve Mood Media support.
2. **Inspect the Amplifier:**
   
     - Ensure the amplifier is powered on.
     - Check the volume level on the amplifier.
     - Verify the amplifier is properly connected to the Mood Media device.
     - If the amplifier is not powering on or appears faulty, contact the IT Department.
3. **Examine the Speakers:**
   
     - Visually inspect the speakers for any damage.
     - Ensure the speakers are properly connected to the amplifier.
     - If the speakers are damaged or not connected, contact the IT Department.
4. **Check the Music Source:**
   
     - Verify the correct music source is selected on the Mood Media device.
     - If the issue persists, contact IT Department.
5. **Additional Troubleshooting:**
   
     - If the issue remains unresolved after following the above steps, contact the IT Department for further assistance.

**Escalation:**

- If the issue cannot be resolved by following the troubleshooting steps, escalate the ticket to the IT Department.

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