Problems with Mood Media device functionality (e.g., no sound, device offline)

1. Check Power and Network Connection:

   • Ensure the Mood Media device is powered on and the power adapter is securely plugged in.
   • Verify the device is connected to the network via Ethernet cable.
   • Check the network connection by attempting to access the internet on the device (if applicable).

2. Verify Online Status and Functionality:

   • Confirm the device is online and communicating with the Mood Media service.
   • Check for any error messages or status indicators on the device's display.
   • Consult the Mood Media user manual or online resources for troubleshooting specific error messages.

3. Restart the Device:

   • Power cycle the Mood Media device by unplugging it from the power outlet, waiting 30 seconds, and plugging it back in.
   • Allow the device to fully restart and reconnect to the network.

4. Check Music Source and Settings:

   • Ensure the correct music source is selected on the Mood Media device.
   • Verify the volume level is appropriately set on the device.
   • Confirm the desired music program or playlist is active.

5. Inspect Network Connectivity:

   • If the device is unable to connect to the network, check the Ethernet cable and network connection at the wall jack.
   • Consider connecting a different device to the same network jack to test the connection.
   • If network connectivity issues persist, contact the IT Department.

Escalation:

• If the issue cannot be resolved by following the troubleshooting steps, and network connectivity has been ruled out, escalate the ticket to Mood Media Support if IT Department approves.